We do not normally give refunds if you:

  • simply change your mind
  • make a wrong decision

You can choose between a refund, exchange or credit where goods:

  • are faulty
  • have been wrongly described
  • are different from a sample shown to you
  • do not do what they are supposed to

Please retain your receipt as proof of purchase.

Contact the Office of Fair Trading for more information

www.fairtrading.nsw.gov.au

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